Customer Testimonials
Overall, extremely satisfied with Crowley Nissan, with our purchase experience, sales consultant Lewanda, paperwork process, explanation of features/controls, and vehicle condition. We highly recommend Crowley Nissan for your next purchase/lease
I just purchased a new car from Crowley Nissan. This is my fourth car in a row from Crowley Nissan, and buying my new car was a positive experience. The staff is always nice, friendly, and helpful. The salesperson who helped me throughout the purchase, Lawanda, made the process run smoothly, and she was very helpful.
I highly recommend Stephanie Jacob as your sales consultant when purchasing or leasing a new vehicle. She is very pleasant to work with and made the entire process of leasing very easy and got me on my way with a sporty Nissan Sentra. Thank you, Stephanie!!
I had a great experience working with Javier! He was very helpful, friendly, and patient throughout the whole process. He took the time to listen to what I was looking for and helped me find a Nissan Pathfinder that was perfect for my family. I’m really happy with my experience and appreciate all his help. I would definitely recommend Javier to anyone looking to buy a car. Make sure to ask for him!
Love love working with Stephanie. She’s the reason I come back and lease every 2-3 years and I’ve re leased several times. Love my cars!
Javier’s expertise and car knowledge helped me make sure I made the right decision. I truly felt like I was being taken care of with absolutely no pressure. If you are looking for a new car with zero bs sales tactics, Javi’s the guy to go to. Thank youuuuu!!!
i had the great pleasure of meeting with Javier. he made car searching experience go so smoothly! was very friendly & informative
Jake sold me a beautiful Nissan due to his charisma being off the charts! He was very educated in the vehicle he was selling and it made it impossible not to purchase! Thanks again Jake!
Jake was great to work with! He really listened to what I wanted and helped me find something that fit my needs. He made the whole process easy and never made me feel pressured. I appreciated how helpful and patient he was throughout everything. I’d definitely recommend Jake to anyone looking to buy a car!
This place is the spot to get a Nissan. Hooked me up with a great new ride and a great deal. I would recommend going to Jake he was extra helpful and my kind of salesman and he looked like my best friend Jerry
I had a great experience working with Jake! He made the whole car-buying process easy and stress-free, and I really appreciate the time and effort he put into helping me. He was patient, honest, and made sure I felt comfortable with everything instead of making me feel pressured. It’s not every day you come across a salesman who genuinely cares about making sure his customers are happy. I’m glad I had the opportunity to work with him, and I would definitely recommend Jake to anyone looking to buy a car. If you’re heading to the dealership, ask ... Read More Google - Oct 29, 2026
Had a great experience at Crowley Nissan! Jake was extremely helpful, professional, and easy to work with throughout the entire process. He was knowledgeable, answered all my questions, and made everything feel smooth and stress-free. You can tell he genuinely cares about helping customers and making sure they have a good experience. If you’re heading to Crowley Nissan, I definitely recommend asking for Jake!
Jake helped me out a while back. Great guy and very knowledgeable. Bright future in the sales industry.
I had a great experience working with Jake. He was friendly, professional, and knowledgeable and took the time to understand my needs and exactly I was looking for. It was very refreshing to work with someone who genuinely cares about his customers and goes the extra mile to make the process stress free. I would highly recommend Jake to anybody who is in the market for a new vehicle. Thanks again!
Buying a car is a big decision, and I really appreciate Javier helping me through it at Crowley Nissan. It meant a lot to have someone I felt comfortable working with. Thank you, Javier, for your time and help, I’m happy I came to you!
I had the best experience at crowley Nissan!! Javier was such a great help, took his time to really explain things to me and I don’t think I’ve ever experienced someone so patient and kind as him in this kind of business. His customer service is top tier!! If you want a pleasant time at Crowley, look for Javier. You can’t go wrong with him. Thank you again!
I honestly couldn’t have asked for a better experience! Javier was amazing to work with and made the whole process so much easier and less stressful. He was incredibly kind, patient, and helpful, and he made me feel comfortable throughout the entire experience. He took the time to answer all my questions and made sure I felt good about everything without ever making me feel pressured. I really appreciated how welcoming he was and how he made the experience feel personal instead of just like another sale. You can tell he genuinely cares about his customers and wants them ... Read More Google - Oct 29, 2026
⭐⭐⭐⭐⭐ I had a great experience at Nissan! Javier helped me get my Nissan Sentra, and he made the whole process easy and stress-free. He was really helpful and answered my questions along the way. I’m happy with my new car and appreciate all of Javier’s help. Definitely recommend asking for him if you’re looking for a car!
I had a great experience at Crowley Nissan! The team made the process of purchasing my Nissan Sentra and later trading it in for a Nissan Rogue a smooth experience. Javier was especially helpful throughout the process. He answered all my questions, was patient with me, and made sure I felt comfortable with my decision. I really appreciate his help and would definitely recommend Crowley Nissan and Javier to anyone looking to purchase a car!
Such an amazing experience here. Javier really worked with me and my budget to find my dream car! Truly a smooth and thorough process.
I went to Crowley Nissan to test drive a Nissan Altima. I worked with Javier and had an amazing experience! Great attention to detail and customer service
I recently stopped by to inquire about a used vehicle. A nice young fella name Jake helped me out. From finding the right vehicle, taking my trade in, and the whole process in general, Jake made it so easy! The least stressful experience I’ve had getting a car by far! 100% recommend.
Shoutout to Javier! I went in to test drive a Nissan Altima and honestly felt like I made a friend. He was super chill, helpful, and easy to talk to. He made the whole experience a great one without making me feel pressured. If you’re going to Nissan, definitely ask for Javier. I highly recommend him!
I visited Crowley Nissan to check out a Nissan Altima and had a great experience working with Javier. He provided excellent customer service, was attentive to every detail, and made the experience pleasant and professional. I truly appreciated his help and would definitely recommend asking for Javier. I'II absolutely be returning to Crowley Nissan for future business!
Went to Crowley Nissan to purchase a Nissa Altima, worked with Javier, great customer service and follow up, would definitely recommend to anyone in the market
I had a great experience purchasing a car from Javier! I purchased a Nissan Rogue. The customer service was excellent from start to finish. Javier was helpful, professional, and made the entire car-buying process smooth and stress-free. He took the time to help me and made sure I felt comfortable with my purchase. If you’re looking to purchase a car, I highly recommend asking for Javier. Thank you for making this such a great experience! 🚗👏
Bought a new Rogue from Javier Martinez , I have bought a lot of cars , but he took the time to explain every feature to me and really listen to my questions and cater to my needs . The entire team was a pleasure to work with . Was my best buying experience .
Normally we find the car buying experience to be rather stressful but dealing with James Ersando made all the difference. He was patient, knowledgeable & kind. He understood exactly what we were looking for & wasted no time trying to fulfill our requests. We didn't get the run around & felt truly respected throughout the process. By the end of the transaction, we felt like we had done business with an old friend. We sincerely appreciate all James did to help us. He's top shelf all the way. 🩵
David and Wayne were very easy to work with. Happy with our Nissan purchase and excited to welcome a reliable car to the family. Thank you both for your help!
Nissan Bristol gave my family and I such a good deal!! We are very pleased with our purchase and will be recommending all friends and family to visit this dealership.
David & Wayne were a true delight to work with! My family and I left very happy with our new Nissan. Highly recommend these folks for your next family car! Very personable, friendly, and knowledgeable.
Very nice people, worked out a great deal with us. Just purchased a new car through them, was a seamless process!
I have nothing but GREAT things to say about Crowley Nissan in Bristol Ct. I got myself a new 2026 Nissan Maxima beautiful car. Awesome experience in every way from Jason Fontaine to Stephany Jacob and Darren Miceli. They made my experience the best. 100% plus satisfied.
THE best dealer buying experience ever! Crowley Nissan made the whole purchase process effortless. Thanks to salesman James Ersando, the shopping and purchase process was low pressure, professional and thorough. James was very knowledgeable about the product and has done his homework with regard to what Nissan offers in comparison to its competitors. Great dealership and staff. Thank you, James.
Steph is the most amazing person and I absolutely love getting to work with her every time I lease. I have the easiest and fastest experience! Reaching out to her on her personal also makes everything so easy. Thank you Steph!!
My husband and I have been coming to Crowley Nissan for 15 years straight!! We have always appreciated the demeanor of the sales associate Lawanda Perry who I recently had the pleasure working with. She had helped my husband with his first two leases, and I was genuinlely impressed with how she managed our needs and desires with the general sales manager to help us find exactly what we were looking for. The General Sales Manager Wayne Mantella has always treated us fairly , and met us where we were at. A special mention about Harvey Marrero the Business Manager who truly ... Read More Google - Oct 12, 2026
All our friends and family knows where we get our vehicles. Crowley Nissan, Bristol CT. Between my wife and I, we’ve been coming here for 15 years. 4 vehicles for her, and 3 for me. Just like you would never switch your trusted mechanic, we have no plans to ever switch our trusted dealership. From the sales staff, to the manager, to the finance people, they treat us like family.
My go to Sales Consultant is Lawanda Perry. She listens, and never try to steer us in the wrong direction. She doesn’t play numbers game with you. She genuinely cares about ... Read More Google - Oct 12, 2026
Lawanda is my go to salesperson at Crowley Nissan! I currently have 3 Nissan leases and foresee this being the case for several years to come. I have worked with her for numerous lease deals over the years. Her knowledge and willingness to work within my budget has me always going back. Lawanda is by far the most experienced salesperson I have ever worked with. She was able to get me out of one lease and into a new Kicks within the same day. I have never been happier!
I had a wonderful experience at Crowley Nissan! The saleswoman Lawada who helped me was friendly, professional, and very knowledgeable. She made the entire process easy and stress-free, answered all of my questions, and never made me feel pressured. I really appreciated her patience and excellent customer service. I would definitely recommend Crowley Nissan!
James was good to work with. The process went smoothly and quickly. We appreciate it getting out of there quickly
If you're in the market for a new vehicle, I would recommend Crowley Nissan. I was having trouble finding a Frontier with specific options, but my sales consultant, James, had no problem finding exactly what I was looking for. Very knowledgeable, friendly, and great communication. He had it transferred to the dealership and ready within a couple days, and was able to give me a slightly better deal than what I had asked for. How many other dealerships would do that?They really made the whole experience speedy and painless. No nonsense, just how I like it.
Recently brought my car in for a oil change and couldn’t be any happier. As I arrived I was greeted by the one and only Beth! She was GREAT. Very knowledgeable & friendly. She offered me free coffee or soda as I waited for my car to be serviced. 10/10 experience!
I was in need of a " new to me" vehicle and I had my heart set on a Nissan Kicks! Looking online I came across Crowley Nissan. James contacted me within a few minutes of my text! I test drove a Kicks and fell in love! Perfect fit for a retired Grandma! Financing went through quickly. The entire process took just a few days and off I drove! I have had impecable service and love the entire Crowley family! Thank you James!!
I purchased a 2026 Nissan kicks from Crowley Nissan, and my sales consultant was Jake Donahue and he did phenomenal. He helped me through the process and was considerate of what I wanted in my next vehicle, and making sure it fit my needs. I would highly recommend considering Crowley Nissan with a vehicle purchase, and will be referring my friends and family along the way. Thank you!!!
My wife and I went during the Nor'Easter. The GM, Jason immediately greeted us when we walked in and connected with us, Lawanda who was dynamite, really took the time to help me find a new truck that fit my needs and even helped an "un-tech" guy like myself with all the gadgets and even hooked up the bluetooth for my phone before I drove away (the SAME DAY!) in my new truck! What an experience, top notch!!! Highly recommend, not pushy at all and were extremely patient and helpful to meet all my needs.
I had a question about tire warranty after I got a hole in my tire after only six months. The service desk told me they could connect me with the parts team. The parts team then connected me back to the service team. The service team then hung up on me. No information or guidance was given. All they said was they could patch it. They didn't give any information about if warranty would cover any damage. After spending $1300 on tires, I would like at least, an explanation of why the tire isn't covered under warranty.
Jason and the team at Crowley are amazing to work with. Very honest, which is great when it comes to buying/leasing a car. Will definitely continue to get leases from them in the future.
I had a scheduled oil change today. When I went to the service department to pick up my car, and the woman handed me the wrong key, and insisted the key fab was mine. I told her several times, that was not my key or my car. Clearly a snafu, but it was unsettling to me that my keys were missing and they charged me for another customers service. It all worked out in the end, but I'll be more consciousness of what's happening the next time I need service there.
I have had a great experience with the sales team and service. They have worked hard to provide good customer service.
Unfortunately, my experiences with the service department of this dealership in both February and August have left me giving them 2 stars. The customer service and communication issues have been consistent enough that I can’t overlook them.
Back in February, I called to make an appointment, I specifically explained that I had a 3rd party warranty and asked whether they needed the information to confirm they worked with it. I was told they didn’t need that information, they only make appointments, and my service advisor would request the warranty info.
I dropped my vehicle off after hours and on ... Read More Google - Aug 27, 2026
Sales Consultant Stephanie Jacob is the best! She is the first automobile sales consultant I ever experienced who was pleasant to work with b/c she is honest, helpful, punctual with her responses, and did not intimidate me. I would travel hours to work with her again! Additionally, the support team behind her, specifically, Business Manager, Harvey Marrero, worked over and beyond to get me the best terms. I also appreciated his way of explaining in understandable terms, the documents I was to sign. I felt confident I was signing an honest deal.
I highly recommend Crowley Nissan and make ... Read More Google - Aug 27, 2026
It was a great experience for me to buy a new car. Their service is the best, and everyone there is very kind. Thank you, Lawanda Perry, for helping me. She is the best sales consultant.
I was car shopping for several months and decided to finally stop in at Crowley Nissan where I met Lawanda, and she took such good care of me! I knew I wanted to lease and she broke it all down for me and made the process incredibly smooth. I feel confident in my decision and with her guidance as I signed in my first lease. I absolutely love my new 2026 Nissan Rogue, thank you Crowley Nissan and Lawanda!
I have a 7 years warranty through Nissan on my 2021 nissan rogue. I schedule a service appointment and the front desk employee told me they can't give me service at that location I need to go back to the nissan location where I purchase my vehicle.
Set up an appointment to service over the phone but they couldn’t find it once I arrived. Waste of my time and money since I had to call out of work for it
1 thing after another after I purchased my car, 1st it was a rust spot that took them forever to resolve, had the car serviced thru them as part of my 36000 mile maintenance, paperwork says the tires where rotated which they were not but Joe the service manager assures me my tires dont need to be rotated even tho the maintaince in the owners manual says they should be, now they told me im only covered for 24000 mile maintenance not 36000 miles which was one of the selling points for me. Take you money somewhere you will actually be valued for spending ... Read More Google - Mar 5, 2026
TO THE CROWLEY TEAM, OWNER.
sounds like to me you didn't watch that camera & hear your employees voice raised, and your right I stormed into that office due your employe being very emotional,
face turning red.
your comment back to me stated,
you didn't even get the details 100% and you
don't even care to hear someone's side.
SURPRISE, coming from an unethical business.
also, did your manager, tell you how he stated that he heard things were getting heated & not once came out to intervene? I'm going to go with no, and if ... Read More Google - Jan 21, 2026
Very good buying experience. Dave Piper is attentive, listens to concerns, and follows up. A Professional with good product knowledge.
My experience here was nothing but unprofessional, which is why I’m writing this review.
During a conversation with a salesperson, I asked a straightforward question.
If he felt the deal he gave me was a good one & would he accept it if he was me?
He abruptly stood up, said he was “done,” told me he didn’t need to sell me a car, and claimed this “wasn’t a good relationship.” When I asked to speak with a manager, he came around the table, closer to me,
RED in the face and told me I needed to ... Read More Google - Jan 17, 2026
Working with Stephanie and Ted was amazing! They made us feel heard and comfortable. They explained the offers without making us feel pressured. In addition, they used all their connections to find us the exact color(inside and out) that we wanted for our car. It was definitely a lovely experience. We are so happy!
I booked a service here for my car and spoke to someone to confirm the booking for me to drive 30 minutes to the dealership and be told they “don’t have the tools to do the diagnostic.” Really a huge waste of time when they could’ve taken a look at what made the appointment for and let me know before I drove all the way here. I would give them 0 stars if I could.
Purchasing a vehicle here at Crowley Nissan has been a very good experience with the Sales Representative Stephanie Jacob. Her knowledge in answering all my questions as to leasing or purchasing a vehicle has been outstanding. She has made this experience a pleasurable one. I will recommend Stephanie to friends and family members looking to lease or purchase a vehicle. My next vehicle will definitely be with Stephanie Jacob.
First off, my salesperson, Stephanie Jacob was the most helpful and knowledgeable salesperson i have ever dealt with with all the cars i have purchased. She took her time and explained everything to me unlike some salespeople who only want the sale and the buck.
I am a returning customer and have dealt with this dealership for years. The sales experience and service ar3 exceptional.
I just leased a 2026 Nissan Rogue and couldn’t be happier with my experience. Stephanie was hands-down the best salesperson I’ve worked with—patient, transparent, and never pushy. She took the time to understand exactly what I was looking for, walked me through all my options, worked with me to get to the right price, and made the entire process so easy. The whole team at the dealership was friendly and efficient. The entire leasing process felt smooth, transparent, and stress-free. If you’re in the market for a new car, I highly recommend Crowley Nissan & Stephanie- they ... Read More DealerRater - Dec 2, 2025
I have bought several cars through Crowley Nissan. The workers I have worked with to help make the transition smooth and easy are Jason, Stephanie, Jake and Steve. Not to mention, the whole staff are professional and caring as well. Every time I make a purchase it actually brings me happiness, joy and love!
My husband and I are repeat customers at Crowley Nissan. I recently purchased a 2025 Nissan Pathfinder in June and we had the joy of working with Stephanie and Jason! They are both the utmost professionals and were patient with us as we made our decision. Purchasing a car is a large decision and I never thought I’d find so much happiness in the experience. We absolutely love Crowley and the top notch service we receive. We’d recommend the dealership to anyone who wants to have a smooth car buying experience. Kudos to Crowley and all the staff!
I recently purchased my 2025 Nissan Rogue from Stephanie, and the entire experience filled me with absolute happiness, joy, and pure thrill! From the moment I walked in, Stephanie made me feel genuinely valued. Her customer service was truly top-notch—she listened carefully to what I wanted, answered every question with confidence, and guided me through each step with patience and enthusiasm. The excitement she brought to the process made choosing my Rogue feel effortless and fun. I left the dealership not only with a vehicle I adore, but with the joy of knowing I had been taken care of by ... Read More DealerRater - Nov 29, 2025
I was greeted by Crystal and let me just say how WONDERFUL she is! I had such a great experience thanks to her. The customer service was great and I’ll be back for future services as well.
I absolutely LOVE my 2026 Nissan Rogue! Every drive fills me with genuine joy and happiness...from the smooth ride to the comfortable interior and advanced features, this vehicle has everything I need and more! The sales staff made the entire experience stress-free, and Stephanie Jacob, my sales consultant, was especially great. She was patient, extremely knowledgeable, and truly listened to what I needed in a vehicle. Her professionalism and friendly attitude made the buying process enjoyable from start to finish. I couldn't be happier with both my new Rogue and the outstanding service I received.
Brought my 2013 pathfinder which i purchases at crowley for an oil change and tire rotation. They left some of my lug nuts loose again!
Every time i go in for service i am left frustrated and disappointed. I actually regret getting a Nissan from here because there's nowhere else nearby i can get service on my vehicle and I'm forced to give my business to this place.
I had high hopes when walking into the place for a new car. James was our salesman..worked out a deal…was supposed to get an 84 month finance at 2.9%. It was underlined, written down, a deposit was made. Came to pick the car up a few days later…the 2.9% rate we were promised for 84 months was not an option anymore. They said it was 3.9% for 84 months. Would need to do 75 months for the 2.9%. So what we were told we would have for the interest rate was not honored by the dealership. Harvey, the finance guy, asked would I rather the ... Read More Google - Sep 27, 2025
The service department at this dealership are nothing but crooks. They are lying, deceiving, and misleading people. I have been servicing my car at this Nissan dealer in the past 5 years and every time after they do the service, the car's computer shows up all kinds of codes. They are cutting corners when it comes to the service. They also are skimming on the service and in most cases, they do not do the service at all. I'm talking specifically about the oil change. And that's not all. They replaced my battery back in November of 2022 and ... Read More Google - Sep 11, 2025
The service department at this dealership are nothing but crooks. They are lying, deceiving, and misleading people. I have been servicing my car at this Nissan dealer in the past 5 years and every time after they do the service, the car's computer shows up all kinds of codes. They are cutting corners when it comes to the service. They also are skimming on the service and in most cases, they do not do the service at all. I'm talking specifically about the oil change. And that's not all. They replaced my battery back in November of 2022 and ... Read More DealerRater - Sep 10, 2025
So happy with my experience with Crowley Nissan! Informative, and supportive! Thanks sales consultant Dave Perrizi for all the support! My Nissan Rouge is the perfect fit for my lifestyle!
Highly recommend Crowley Nissan! Team is excellent to work with. Lots of helpful information provided, they listen to your needs, are super friendly and do not pressure you.
Absolutely terrible. Made an appointment for 2 weeks past my need because I needed a loaner. Which should be noted on the account due to my spouse disability. So I came in for my appointment. Not only was there no note about a loaner. But was assured there was because they had to put me on hold to validate it was available. The check in person BETH was extremely rude and inappropriate telling another employee that we could wait! Mind you she was supposed to be helping us. Since we came to the Nissan side of Crowley...such a let down. ... Read More Google - Jan 6, 2025
I am on my 6th nissan. I have always used the one in Manchester ct and Gate’s for the reason that they are very professional. My father bought his second nissan closer to home and chose Crowley. The sale was well done and I have no complaints. I made an appointment with service for two recalls on my father’s car on 12/3/24 for the 10th. On the 10th I was told there was no appointment. They still took the car and I left. Two hours later they called and they can’t take the car. I asked for them ... Read More Google - Dec 10, 2024
***Editing this to add that Jason is now repeatedly calling me to scream at me about the review below and tell me how “dead wrong” I am. Stay away from this place at all costs.
Beth (service advisor), Joe (service manager) and Jason (regional service manager) at Crowley Nissan created a horrible experience for me at Crowley. They had my car for 3 weeks, during which they did nothing to repair my car (it needed an entire new transmission, so they didn’t want to deal with that costly of a repair), and had nearly zero communication with me. After 3 weeks, ... Read More Google - Nov 29, 2024
bad service when changing the oil, the cap was not screwed
2022 Nissan Pathfinder with only 45,000 miles with CHECK ENGINE LIGHT ON have only had the vehicle for 3 months PLEASE BEWARE
Customer service experience was pretty good besides that I have now a Nissan Pathfinder 2022 only 45,000 miles beware do not recommend this dealership
Crowley Nissan in Bristol ct good place to shop for new car , James Ersando sales consultant highly recommend
I purchased and service my Versa here. It's a conveniently located for me. However, Hope to see more smiling faces as I don't feel being welcomed every time I arrive for service.
Crowley Nissan in Bristol provides exceptional service, from Sales to Service every member of Crowley staff goes above and beyond to provide their customers with the best service possible. I highly recommend this dealership.
I contacted Crowley to inquire about a vehicle, Justin Morin a sales associate answered all my questions. Upon follow up I received Very Good service. I test rode the car then my wife did on a second visit The Excellent service continued till the deal was closed. 2023 Nissan Rogue SL Mike Parillo
Excellent sales and service team. I have my car since 2020 (a week before the closed down because of COVID) and always felt like I was a valued customer. From the check-ins since purchased to the reminders that my car needs maintenance (because I definitely needed those…because life happens and the call is like my accountability partner). My last service appointment I had some hiccups after and Richard and Dante were able to assist me.
Excellent service department! Happy to have found them! They were quick but thorough and very professional!!
I’ve been with Crowley for many years, many cars later. Always excellent service! Quick to help with any needs I have with vehicle.
From the moment I walked in the door I was treated with such respect. They made me feel so special. There are so many businesses that could take lessons from these sales people. Thanks for making this a wonderful experience.
All good. I will be back as scheduled for routine service and other maintenance items.
Steph was wonderful! She ensured that I understood all of the features of my new vehicle and checked in a week later to ask if I had any questions about the vehicle. Highly recommend this dealership. They were fair, honest and patient.
Steph and Steve and all the kind people at Crowley go above and beyond to make this always a pleasant experience!!!